An Award Winning Company: Best Vending Operator 2015
We are so very proud to be voted best Operator in our category in this years Vending Awards and it seems a fitting end to what has been a momentous couple of years. As our submission explained there is virtually no area of our business that remains unchanged following a major overhaul of our business methods and company culture.
The result is a more modern approach to communication, a process driven business model with an emphasis on process improvement and efficiency, a greater level of autonomy and empowerment for our management team and, most importantly a sharp focus on our customer experience through our Moments of Truth philosophy.
Associations & Accreditations:
- Connect is an active member of the Automatic Vending Association (AVA) – the industry governing body consisting of a highly reputed suppliers of machines, components, commodities, ingredients and professionally operated vending services.
- We are ISO 9001:2008 accredited. This is an internationally recognised Quality Management System. The Quality Management System refers to procedures that we follow to ensure that our products and services are delivered in line a defined standard and comply with any regulations applicable to those products and
- We are also founder member and first vending operator of Simply Cups. They are the only paper cup recovery and recycling service operating in the UK.
- We are also founder users of the Vendman operating system with the “centre of attention excellence award”.
- Highly commended vending industry (accreditations & achievements)
We offer CPD (continuing professional development) training to all our operating staff and have developed three levels of achievement so they can demonstrate their skills and knowledge:
Bronze focuses on core skills such as:
- Health and hygiene
- Cash handling
- Safety and stock control
100% of our operating staff have achieved Bronze.
Silver achievements go into greater details on subjects such as:
- Nutritional Balance Information
Gold equates to vending super hero status at Connect.